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We’re listening and learning from our latest satisfaction survey

Listening-and-Learning-2016-front cover96% of people using our services would recommend Richmond Fellowship to friends and family, according to our latest satisfaction survey.

96% of respondents also said we’d helped to improve the quality of their life and 95% said they felt listened to.

A summary of our latest service satisfaction survey, Listening and Learning, has now been published and highlights where we’ve done well and where we need to improve, as well as explaining what work is being done to respond to this feedback.

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Listening-and-Learning

95% of people using our services would recommend Richmond Fellowship to others

95% of people using our services would recommend Richmond Fellowship to friends and family, according to our latest satisfaction survey.

Regular feedback from the people we support helps us to continually improve our services – this is the fourth time we’ve organised the survey.

A summary of the results called Listening and Learning has been produced and highlights where we’ve done well and where we need to improve.  Read more