Radio Sparky is the podcast shining a spotlight on the work happening on the ground in Richmond Fellowship and the wider Recovery Focus Group of charities  – talking direct to staff and people we support.  To mark Working Together Week our Communications and Marketing Officer Matt Webb spoke to Matt and Jordan who use our Supported Housing Service in Stowmarket, Suffolk and the service manager James.

We wanted to find out from them what co-production and Working Together really means in practice, and how they’ve made it part of the service.  You can listen to the episode in full here – but if you want to have a read instead or even as well, we’ve got a transcript for you below!

Matt W: As a member of staff, it is of course working together week, what does co-production mean to you?

James: it means that we are all equal, and we are responsible for running and developing the service.

Matt: How have you managed to instill a co-production model in your service? It must have been quite a tricky thing to do, because you have to get everyone together and plan. How have you been able to make that happen?

James: Back when working together came to fruition in around 2014-15 – we are really fortunate that we have a really good community link worker, Janet, who is able to really push getting people involved in the service. Also, I think leadership is really important, so I really wanted to be quite a role model for that for staff in our services, developing a plan for example about how we are going to implement working together on a practical level.

“For example, changes as a result of that I have seen is that we always include people in the recruitment/interview process, we have people who last year helped to set the annual budget, and we also involved people in the local ways of running the service.”

They have helped formulate our approach to recovery, they have also helped out in the running of groups, and also when we are doing promotional work for mental health day, they will help to do that and run it for the day. But it is really about ensuring that it is embedded in the service and that there is a culture of working together. But also that they have got the skills and feel confident and able to dip in and dip out as they see fit as well, because it is something that you are volunteering to do, so a lot of it really is about gathering that information on RF Connect but also making people aware of what opportunities are out there.

Matt W: Matt you have been heavily involved in the working together at Cricket Meadow, tell us about the things you have been doing when you were a service user to bolster support and get fellow people we support to get involved?

Matt: I was involved in the interview processes for staff, I have been to various meetings and discussions about co-production, which can be anything from advising on policy, correcting paperwork, maybe some grammar, and having an input on the whole idea of co-production and being around that.

Matt W: Jordan, what activities do you get up to at Cricket meadow? Obviously Covid-19 has probably resulted in some of them changing in how they are delivered but what sort of things do you get up to, and how many people are usually involved?

Jordan: it is mainly 1 to 1s, opportunities for support from the staff and having a chat. But most of the activities have actually stopped at the minute because of Covid. It has changed everything really.

Matt W: How has the working together approach impacted on your recovery journey?

Matt: It has been an absolutely vital in here, and there is quite a lot of reasons for that and I haven’t got time for all of them. But, for example, I am able to use my skills where I was previously, outside of mental health, outside of the involvement that I have had with Richmond Fellowship to do with my mental health. I had skills, I was working, I could bring a lot of things.

“So rather than it be led by, rather than having a dynamic of service user and staff, I found myself embracing the idea and feeling really empowered by the working together.”

My mental health issues, previously driving it all seemed to dissipate, and I was able to stand shoulder to shoulder with the staff as human beings and working together. So it is incredibly empowering, travelling around the country, attending meetings, making connections which is often quite an unspoken aspect of co-production. But for me it is making connections with different organisations and people, whether that be at Richmond Fellowship or other organisations that attach to them, has made a massive difference and a lot of these connections have led to further opportunities, and further opportunities for co-production. So working together has had a quite, albeit a lifelong impact, a very very positive impact and certainly on my recovery going forward and I am very proud to be part of it.

Matt W: that’s really good to hear, Jordan I will put that same question to you?

Jordan: It gives you an insight of who is caring for me, and how much effort they actually put into what they do for us. Like Matt said, it gives you a chance to travel around the country a bit, and meet new people. It is really good.

Matt W: Jordan how are you finding your support through Richmond Fellowship at the moment?

Jordan: Really good to be honest. I have come a long way since I have been here, and I have changed so much since I have been here. I really want to thank them for what they have done for me.

Matt W: And Matt?

Matt: I have been involved with Richmond Fellowship since 2013, and my support has always been outstanding. I have been discharged from their service for over a year now, and yet I am still supported and to a great level.

“Particularly during Covid we had some zoom meetings, phone calls, and the level of support that was still offered even though I was discharged has been amazing even though these times plays a significant role in keeping me positive.”

Matt W: That is a really inspiring story Matt and yours as well Jordan. James thank you very much for joining us on Radio sparky to talk about working together and what it means to you across Richmond Fellowship. Gentleman thank you.

World Mental Health Day (10 October) is the international day for global mental health awareness, education, and advocacy against social stigma.  This year’s theme is “Mental Health for All”, and we are sharing stories of people that we support that show how important that is. Maggs, a person we support living in one of our 24 hour community support services, shares her story of moving from the criminal justice system into our services.

Hi! My name is Maggs and I would like to share the highs and lows of my discharge from hospital into 24hr support in the community. Before this, I spent ten years in various hospitals around the country. I think I should start from the beginning: I have been in a very low and difficult place for a long time. In 2010 I was in a place I didn’t think I could escape. My family could also see the darkness of that place in my eyes. Ten years on I can now finally accept how mentally and physically poorly I was.

Over the last ten years I have spent time in prison (for my own safety and to give the courts time to be able to apply a 37 hospital order). Once I had that order, I went to my first hospital not expecting that I would be going into a further three hospitals after that.

After being in the hospital, I gained a lot of confidence and accepted the person I used to be.

I was discharged from hospital into the community within a 24hr support housing service. This was alongside another lady who had been in the same hospital as me, so it was good to know someone who lived there too. There were also ten men who lived at the house; however this didn’t affect me even though I have a bad history with men. To be fair they were a good laugh! Eventually my friend moved in to her own flat with support from staff. It was sad to see her go but I was also so happy for her as she had worked hard to get her own flat.

I found it hard after she left, because all I was listening to were ten men bantering, swearing and being inappropriate with what they were saying and the manner they were saying it in. But now when I look back on this I know we all were struggling with mental health problems and everyone deals with these issues in so many different ways.

I know it wasn’t down to the individuals in the house that I had relapsed again, it was because I had put high expectations on myself to mend people who were struggling too.

At this point, I didn’t feel as confident as I had when I left hospital but that was because I wanted to fulfil my dreams of helping others who have been in the same position as me. I thought that if I could help anyone who is struggling with their mental health in any way shape or form, I would be fulfilled. While all this was going on, I had family back home who had been in a bad place too due to watching their own mum try to take her own life so many times. I loved them so so much but I knew that I was in the way of them following their dreams too. So, as I said at the beginning, I was admitted to a further three hospitals over the next five years.

I was at my last hospital for nearly two years and during this stay I developed many skills. These skills were then tested to their limits because I wanted to be a mum, a grandma and be with my family more than I had been. I questioned what would help me find the true Maggs underneath all the heartbreak over the years, and how I would make sense of the last ten years. I really valued the skills I learned during DBT, and I still use them to this day.

So, moving into the community was exciting, happy, scary and emotional for me. I was moving back home to my family, and I was excited as I was able to be a mum again and felt so lucky to be a grandma to seven gorgeous grandchildren. I wasn’t the only person who was emotional about moving into the community, my family were too. They had been waiting for this day for a long time.

Due to Covid-19 I was unable to see the property I was moving to. Two of the staff visited before lockdown to assess me for the accommodation and I was accepted. When I realised I wouldn’t be able to see where I was moving to, I judged the staff that came to visit me who were really lovely and approachable. I felt that I would be okay just to move in. I think my thoughts were to push myself that bit further because I knew I was so far away from the Maggs I was in 2010.

I had also met my care coordinator Kevin and my social worker Lydia. They were both so lovely and approachable too, I knew this was something big and such a positive and an amazing move waiting for me to grab with both hands.

Right now, we are looking for someone like you to join our team in Northampton where we support people with learning disabilities, autism and mental health problems. Are you caring and compassionate? Looking for a role where you can make a real difference to people’s lives every day? Welcome to Richmond Fellowship as a Recovery Worker. In this blog post, we take you through the day in the life of a recovery worker.

A typical day at Richmond Fellowship? To be honest, there isn’t one. One of the best things about this job is the variety. When you are arriving for your shift you are never sure what is going to happen. One day you will be helping people develop the skills to live independently, the next you could be interacting with healthcare professionals developing their care plan or maybe you will gain further qualifications through Richmond Fellowship’s training scheme.

To start the day the team meets for a handover from the previous shift. This is an opportunity to talk about plans for the day, which person you will focus your time on and sharing out tasks. The handover paperwork is completed to make sure we don’t forget anything. We’re commissioned to provide these services and our commissioners have expectations. We must keep records making sure the building is a safe place to live and work. These tasks are built into the shift leaving plenty of time for getting out and about with the people we support. Then it is off to see if anyone needs a hand to get up, washed, dressed, and ready for the day.

Once breakfast is finished it is time to plan the day. Each person has a set of life goals and it is the job of a recovery worker to encourage them to work towards those goals. For example, someone may have a goal to find a relationship. We break down that goal into smaller, manageable chunks. To meet someone special they may need to join groups and activities. With that in mind, you would spend time together searching out groups of interest and building up their confidence to attend. It is easy to see how each day can contribute to achieving that long term goal.

This job is all about supporting people to do things their way. It would be easy to give people a list of local activities but that takes away from helping someone learn how to search and find activities and events that suit them and their interests. That can all take time and it must be done at a pace to suit the person or the journey to becoming more independent is interrupted. Bringing ideas and suggestions for the people who live at the service creates a real buzz when we find something new to try.

You don’t need to have loads of experience of recovery work or of learning disabilities, autism or mental ill health to be good at this job. Richmond Fellowship provides a lot of training to develop the technical knowledge but this job is all about building relationships with the people who live in the house and your colleagues. If you have the basic values of kindness, patience and compassion everything else can be learned.
There may be appointments to arrange and attend. There are often visits from other professionals who are involved in people’s lives such as care coordinators, nurses or psychiatrists. You will talk with them and the person you support to develop their care plan or take the next step on their recovery journey. There are families and friends to spend time with. You will need good communication skills and a positive attitude to meet all these people. This job is all about providing as much or as little support as needed to make sure that people are living the life they choose.

The end of the day tends to be focused on preparing for bed and encouraging good sleep. Sleep is an essential part of being well for everyone and developing healthy sleep routine is a great way to get the best out of the next day. After you leave you can do some shopping with the exclusive discounts for Richmond Fellowship employees or maybe cycle home on the bike provided by our cycle to work scheme.

It can be a demanding and full-on job. It requires a lot of energy to stay motivated and energetic even when people are lethargic and disengaged. You won’t be on your own. Richmond Fellowship is a team and there is a lot of support for this role including training, monthly supervision with your manager, and team meetings. There is a staff council so you know you’re views will be heard at the top. It is essential to make good use of all of these tools to keep your batteries charged and the ideas flowing.

Apply for the job today here.

As Richmond Fellowship has over 250 employees we are required by Government Regulations to publish details of our gender pay gap as at 5 April 2017, specifically the difference in average female earnings compared to average male earnings. The data for Richmond Fellowship is as follows:

Gender Pay Gap
The difference between the full time equivalent average earnings of men and women. This is expressed as a percentage of men’s earnings.

Mean gender pay gap = 5.93%
Median gender pay gap = 0.00%

Gender Bonus Gap
The difference between the full time equivalent average bonuses of men and women.

Mean bonus gender pay gap = not applicable (as bonuses are not paid)
Median bonus gender pay gap = not applicable (as bonuses are not paid)
Percentage who receive a bonus = not applicable (as bonus are not paid)

Quartiles
Proportion of men and women in each quartile of the organisation’s pay structure.

Lower quartile = 80% female and 20% male
Lower middle quartile = 64% female and 36% male
Upper middle quartile = 66% female and 34% male
Upper quartile = 71% female and 29% male

Commentary from Derek Caren, Group Chief Executive

The mean gender pay gap for the whole economy (according to the October 2017 Office for National Statistics Annual Survey of Hours and Earnings figures) is 17.4%, while in the Not for Profit sector it is 19.4%.

At 5.93%, Richmond Fellowship’s mean gender pay gap is therefore significantly lower than for the whole economy and for our sector. The quartile figures demonstrate that we have more women than men across all four quartiles and this can perhaps be explained due to the sector that we are in.

Analysis of our data suggests that the 5.93% pay gap that we do have arises as a result of positions held in the upper quartile. However out of our top five most senior positions, two of these (40%) were filled by woman as at 5 April 2017.

As an organisation we are committed to equality and there are no differences in pay rates for different genders occupying equivalent roles. Our pay policy states that we pay employees equally for the same or equivalent work regardless of their sex (or any other protected characteristic as defined in the Equality Act 2010).

We will continue to ensure that our external and internal recruitment processes are fair and consistent. In addition we will continue to undertake wider diversity monitoring e.g. workforce representation and training attendance by diversity groups as part of our wider commitment under our Investors in Diversity accreditation.