We work with people using our services as equal partners to design, plan and provide support together.
At Richmond Fellowship, the people we support are at the heart of everything we do.
That’s why one of our founding principles is to work with the people using our services as equal partners, to design, plan and provide support together.
Our approach is based on the principle of co-production, which means creating something together. We champion this throughout the organisation both within our individual operational and central service teams.
Introducing our charter
We’ve drawn up a charter with people using our services to underline our commitment to this way of working and so that everyone knows what to expect. It states:
- We work together to make sure you benefit from our services
- We make decisions together
- We respect each other and our environment
- We work together to keep improving our services
- We enable you to use and develop your skills and social networks
Our Working Together Strategy
As well as our charter, we’ve created a strategy for how we intend to share power and decision-making at all levels.
When we embarked on our co-production journey back in 2015, people we support told us that ‘co-production’ as a term did not fully reflect the spirit of humanity, togetherness and collaboration with which we approach what we do here at Richmond Fellowship.
People felt that Working Together better encompassed our philosophy and approach to supporting people to regain fulfilling lives, fully utilising their skills and experiences gained through lives in vastly diverse communities.
We champion this in a variety of ways:
At an Individual Level
- Sharing access to records so that people can see and update their own support plan and notes.
- Updating our data systems to capture skills, experiences and interests as well as needs and risks,
to reflect our holistic, ‘glass half-full’ approach.
In our Local Services
- Ensuring that people using our services are able to influence, agree and take part in plans to improve and develop our services further.
- Enabling people to help us recruit and appraise our staff.
At an Organisational Level
- Co-producing our communications so that the language and approaches we use are always accessible and inclusive.
- Expanding the training available to people using our services as well as designing and delivering more of our training together.
- Establishing clear pathways for people using our services to engage with and be part of our management and governance structures, including our board.
- Enabling people to use their own voice to engage with their communities and challenge stigma.
- Shaping our digital inclusion plans together.