Wiltshire Community Housing Support

Office H, Unit 1A
Bath Road Business Centre
SN10 1XA

01380 724833



Our Community Housing Support service is a specialist homelessness prevention service supporting people with mental health issues to secure and maintain their tenancy, ensuring they continue to live independently.

We support people with social or private landlord tenancies, home owners, or people moving into starter tenancies from supported accommodation.

We work with people on a one-to-one basis, concentrating on individual needs towards agreed goals.

‘My support worker is full of positive ideas and creative thinking to help me start my recovery’ service user

How we help

You will be paired with a support worker who’ll meet with you on a regular basis at home or in the community. Together you will develop a support plan with achievable objectives. Packages of support will be for up to 6 months at a time maintaining contact on a regular basis and working towards your agreed goals.

Your support worker will be on hand to provide practical and emotional support ensuring that:

  • Your mental health and well being is managed.
  • Your finances are organised – ensuring benefits are claimed and income is maximised as well as managing outgoing payments such as bills and rent.
  • Your medical and other appointments are attended, improving physical health and welfare.

In addition to this support workers will provide help in rebuilding confidence, forming relationships with neighbours and developing skills and links to the community.

Who we can help

Our Housing Support service provides help for Wiltshire residents in tackling the issues that can result from mental ill health.

Our service can offer you support if you are at risk of losing your tenancy or independence as a result of poor mental health. This may be due to, for example, poor financial management, rent arrears, anti-social behaviours, hoarding or self neglect or difficult relationships with neighbours

In addition you must be:

  • Aged 18 years and over
  • Living in Wiltshire – or registered with a Wiltshire GP (excluding Swindon)
  • Willing to engage with Richmond Fellowship staff towards your own goals.

Our approach

At the heart of everything we do lies:

  • Hope: the belief that recovery is possible for every individual
  • Respect: valuing differences and all contributions
  • Enabling: giving people encouragement and support to achieve their goals
  • Inclusion: the belief that everyone has a right to participate fully in society.