Richmond Fellowship has once again successfully retained its Matrix Standard accreditation. The assessor described our teams as ‘brilliant’ and was impressed by their level of passion and commitment to the people we support.
The Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. We provide employment support services which help people return to paid employment, voluntary work or training and to stay in work.
The assessment highlighted our strengths, in particular our approach to quality assurance, the continual professional development of our employment advisers and our feedback mechanisms which have moved in a positive direction.
There were also a number of suggestions for how we could take the next steps in continuously improving our delivery including maximising the role of staff observations, digital inclusion and feedback.
Steve Smith-Trask, managing director for Richmond Fellowship in the south, said: “As with any assessment it’s a real team effort and we’ve been ably supported by colleagues across the organisation. Thanks go to them for putting in as much effort and enthusiasm into the assessment as they do to working with clients.”