Hounslow Supported Housing

31 Cross Lances Road

0208 7479992
020 87473334

Download our supported housing leaflet.

We have three supported houses in Hounslow with shared facilities.

The first property is located in Chiswick and can accommodate up to five tenants – both men and women. The house also contains an office for our staff. The second house is based in Brentford and can accommodate up to three tenants and is solely for males. The third house is in Bedfont and has three bed spaces for women.

It is expected that tenants will move on to independent and permanent accommodation after a stay of approximately two years. It is envisaged that with the support of our staff and their support networks, tenants will be able to develop the independent living skills to move on.

We also provide a floating support service to help people with their move on to their own home.

How we help

We use a recovery based model of support that puts individuals, as their own experts, in the driving seat of their recovery. They are assigned a support worker who will work with them through their action and support plan to achieve their agreed goals, ensuring we work closely with other professionals involved in their care.

Individuals will have the opportunity and support to take part in events that interest them and that can help them to develop their skills.

We are funded by the Supporting People Programme to provide specialist mental health services for people in the London Borough of Hounslow.

Our support workers are available 9am-4.30pm Monday to Friday. We run an on-call out-of-hours support service outside these times.

Our staff speak a wide variety of languages including Arabic, Hindi, Punjabi, Kannada, Italian, Akan, Ga, Ibo, Irish, Yoruba, Malinka.

We work with various agencies to provide a flexible and culturally sensitive support service.

Our floating support service helps people with their move on to their own home. We aim to provide practical and housing related support that will enable individuals to effectively manage their tenancy and:

  • Access community resources and feel part of the community
  • Understand Personalisation/Putting People First agenda
  • Advice and support on how to manage and monitor mental and physical health needs
  • Receive the correct benefits
  • Address health and safety issues in the home
  • Apply for and receive support in education/work/voluntary and universal placements/personal development
  • Deal with correspondence, advocacy and brokerage needs
  • Develop daily living skills and build confidence and self esteem.

Who we can help

Referrals to the scheme should come from the accommodation panel at West Middlesex Hospital and will need to be approved by the Mental Health Housing and Support Panel.

We can support adults aged over 18 living in the London Borough of Hounslow. They should be liaising with a community mental health team who will support them in their application.

Our approach

At the heart of everything we do lies:

  • Hope: the belief that recovery is possible for every individual
  • Respect: valuing differences and all contributions
  • Enabling: giving people encouragement and support to achieve their goals
  • Inclusion: the belief that everyone has a right to participate fully in society.