Giving people a positive experience

At Richmond Fellowship we pride ourselves on making every contact with our organisation a positive experience.

We regularly review how we’re doing with people using our services, our staff and our commissioners and are always looking for ways we can improve.

Read more below including the results of our latest satisfaction survey.

In our 2017-2018 satisfaction survey:

  • 97% said they felt Richmond Fellowship had improved their quality of life
  • 96% said they would recommend Richmond Fellowship to a family member or friend
  • 96% said they felt staff treat all people with dignity and respect
  • 95% said they felt their recovery worker listened to their views and took feedback about support on board.

We take the information we get from our annual survey and from the comments and complaints we may receive throughout the year and share these directly with the services concerned who then come up with ways to improve how they do things.

Make a comment about our services

All the properties we’re responsible for are in good condition and meet or exceed the “Decent Homes Guidance” which is the accepted standard for the provision of good quality housing. All our properties have a gas safety certificate.

We’re committed to keeping the housing we manage in the best possible state of repair so we regularly inspect our properties and consult with residents to develop a planned programme of regular maintenance.

All our accommodation is provided in single rooms, complying with the Eliminating Mixed Sex Accommodation definitions set out by the Department of Health.

One of our core values is a commitment to social inclusion. Social inclusion involves a coordinated response to a complex system of problems which exclude groups from full participation in society. Social inclusion is therefore fundamentally linked to the concept of equality of opportunity.

In the provision of mental health services we:

  • Acknowledge that the experience of stigma and discrimination has a direct link to people’s mental health and their experience of mental health services
  • Recognise the benefits of diversity in our workforce and in society as a whole and are committed to promoting diversity both amongst employees and the people who use our services
  • Acknowledge that in society groups and individuals can be unfairly discriminated against
  • Are committed to anti-discriminatory practice and take positive steps to help redress the effects of historic unfair discrimination and disadvantage
  • Seek to ensure that equality of opportunity is an integral feature of all our activities

We’ve a duty to ensure we’re positively applying the law in relation to equality and our own policy framework. However, as an organisation our ambition is one of excellence not simply compliance.

We’re committed to promoting equality and diversity in all aspects of our work and to embedding equality and diversity in practice.