We hope that everyone who uses our services has a positive experience but we know we don’t always get it right and there’s always room to make improvements.
Our philosophy is to put people we’re supporting at the heart of everything we do and we’re committed to listening and learning from your experiences so we can continuously improve our services.
Compliments and suggestions
If you’ve had a good experience or there’s something you really like about the support you’ve received from us we’d love to hear about it. Or if you’ve got ideas about changes we could make to improve our services then let us know. You can either pass your suggestions or comments on to your recovery worker or put them in writing.
You’ve the right to make a complaint if you’re not happy about any aspect of your support package or accommodation.
In the first instance we’ll try to resolve your complaint locally on an informal basis as we’ve found that most issues can be resolved quickly this way.
However, if you’re not satisfied with the response of the local team then you can make a formal complaint which is dealt with at a more senior level.
Our feedback leaflet explains how to do this.
We carry out an annual survey of everyone who uses our services to check their satisfaction. Contact us for more details.