Cumbria Crisis Service (Lowther Street)

81, Lowther Street
CA28 7RB

01946 691234

Opened in 2002, our crisis house in Whitehaven is the only crisis house in Cumbria. The service was established to provide a unique alternative to psychiatric hospital admission and address the needs of people experiencing a mental health crisis. It’s is a county wide service for adults throughout Cumbria who would otherwise be admitted to an acute inpatient setting or for those seeking to prevent an onset of mental health crisis.

Our aims are to provide an alternative to statutory acute inpatient services in a community homely setting for individuals whose needs can be better managed in a crisis house environment. We also aim to support people to prevent future crises.

How we help

We work to a psychosocial care model of recovery designed to address both the immediate crisis and long term recovery. We provide safe, high quality support and our emphasis is on promoting understanding of the factors which contributed to the person’s crisis, to then equip them with strategies aimed at the ongoing recovery of their mental health and the avoidance of future crisis.

Our team works with individuals at a point of significant mental distress and focuses on promoting and maintaining mental wellbeing. Although we take an eclectic approach, brief solution focused and motivational approaches are predominantly used.

We have places for up to six people at any one time. We provide support 24 hours a day, 365 days a year. There is a minimum of two staff on duty, there is a registered mental health nurse on call at all times to provide clinical advice and support. We also have an occupational therapist as part of the team.

Who we can help

A referral can be made 24hours a day by contacting the service by telephone and passing on all relevant information regarding the individual being referred. An up to date GRIST risk assessment and contingency/recovery care plan should also be forwarded to the service. Staff will then consider the appropriateness of the referral with the information received. Decisions regarding admission will be made as speedily as possible, normally within the hour on receipt of all paperwork. Referrals will normally come from CRHTT, CMHT, EIP teams or inpatient services

Our values

At the heart of everything we do lies:

    • Hope: the belief that recovery is possible for every individual
    • Respect: valuing differences and all contributions
    • Enabling: giving people encouragement and support to achieve their goals
    • Inclusion: the belief that everyone has a right to participate fully in society.

Our CQC rating