How’re we doing? Have your say on our services.

SparkyRWe want to find out what the people who use our services like about the work we do, and what they want us to improve.

Feedback from the people we support is really valuable as it helps us to see how we’re getting on and to demonstrate what we’re doing well.

It also highlights some of the areas that people would like us to do better at so we can address these and make sure that our services are always improving.

Our annual satisfaction survey is a great opportunity for the people who use our services to tell us what they think, so if you use one of our services please take the time to complete it.

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Mental health charities’ ‘Big Conversation’ consultation informs new strategy

FB ResultsThe newly formed group of Richmond Fellowship, 2Care, CAN, Croftlands Trust, My Time and Aquarius, is developing a joint strategy to truly put the people supported by these organisations at the heart of what they do.

Earlier this year these organisations ran a ‘Big Conversation’ to help inform their plans to enable individuals to be more actively involved at all levels. And now we’re publishing the results.

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Mental health charities’ Big Conversation with the people we support ends

Richmond Fellowship has finished its ‘Big Conversation’ with the people who use its services as part of plans to give individuals greater opportunity to get more actively involved in the organisation.

The national mental health charity and its partners wanted to find out from people what they think about creating opportunities for them to get more actively involved at all levels of the organisations, including:

  • Their own support plan
  • How services are run
  • How the organisations are run
  • Championing mental health issues and challenging stigma in society.

So it staged a six week ‘Big Conversation’ offering a range of ways for people give their views from taking part in a local focus group to filling in our online questionnaire. Read more

95% of people using our services would recommend Richmond Fellowship to others

95% of people using our services would recommend Richmond Fellowship to friends and family, according to our latest satisfaction survey.

Regular feedback from the people we support helps us to continually improve our services – this is the fourth time we’ve organised the survey.

A summary of the results called Listening and Learning has been produced and highlights where we’ve done well and where we need to improve.  Read more

Mental health charities launch Big Conversation to discuss working with people as equal partners

Richmond Fellowship is having a ‘Big Conversation’ with the people who use its services as part of plans to give individuals greater opportunity to get more actively involved in the organisation.

The newly formed group of Richmond Fellowship, 2Care, CAN, Croftlands Trust and My Time, is currently working together on a joint strategy to truly put the people supported by these organisations at the heart of what they do.

One of the group’s key commitments is to build relationships with the people who use their services where staff and people who use services work together as equal partners to design, plan and provide support together. This is called co-production.

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Mental health charity forum champions inclusion

Almost 100 people attended Richmond Fellowship group’s forum ‘working together to promote recovery’ at the Foresight Centre in Liverpool on Tuesday 31st March.

Organisers are awarded certificates to recognise their contribution to the successful forum

Organisers are awarded certificates to recognise their contribution to the successful forum

The forum was an opportunity for people who use Richmond Fellowship services to meet and talk about mental health recovery, take part in workshops and discuss and shape the organisations’ strategy for engaging with and supporting people with mental health problems.

The event was co-ordinated by a planning group of individuals who access services in Liverpool, and was chaired by Pauline and Michael, who have both been supported with their mental health recoveries. Several people stood in front of the audience to share their personal mental health recovery stories, which were moving and inspiring. Everyone who took part in the day was awarded a certificate to recognise their hard work and success.

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Stockport to pilot scheme to embed ‘People Powered Health’ principles

Richmond Fellowship Stockport is piloting a scheme with the local council to embed ‘People Powered Health’ principles locally.

The team has been awarded £8,000 for three months by Stockport Metropolitan Borough Council to help reduce the number of people with long term conditions needing an emergency hospital admission or presenting at A&E.

The pilot aims to ensure that the ‘People Powered Health’ principles of co-production, increasing peer/volunteer workforce and encouraging providers, service users and commissioners to work together to provide services that communities need, are embedded locally.

It also aims to improve people’s quality of life, reducing demand for formal health and social care services, including investment in the third sector and test a more cost effective model of working. The idea is to improve pathways to access support, including social crisis services.

Find out more about our Stockport services.

 

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