Recovery Worker Week 2020 round-up

As one of the largest voluntary sector providers of mental health support in England, our frontline staff are critical to our work and the wellbeing of the people we support.

Our frontline staff have gone above and beyond this year during the Covid-19 pandemic and we’ve been shining the spotlight on what they do with a dedicated week on our social media.

During Recovery Worker Week (16-20 November) we shared a blog from Jo, our North Head of Operations about her visits to services during the Covid-19 pandemic and the excellent work she witnessed first-hand during these challenging times.

‘Our frontline workers have continued to go into their workplace and adapted their home life to ensure they are as safe as they can be to continue to support the people that use our services’. – Jo.

Deborah, Service Manager at Willow House in Lancashire wrote a blog about how our Crisis houses have continued to provide care despite the lockdown.

‘I didn’t think I’d face new challenges such as dogs barking over Skype or parrots chirping during a telephone intervention’. – Deborah.

We handed over the reins of our Twitter account to Anna, Crisis Recovery Worker at our Lincolnshire Crisis House. During ‘Recovery Worker Takeover’, Anna tweeted what she was doing across the day to give a flavour of the tasks our frontline staff carry out on a daily basis.

We also shared a range of experiences from our Recovery Workers across the country.

International Men’s Day also fell during Recovery Worker Week (Thursday 19 November), so we used this opportunity to showcase our frontline roles as great careers for men to consider. Rob, Peer Volunteer Co-ordinator at our Wiltshire Recovery and Social Inclusion service explained on video how Richmond Fellowship is a mindful employer for older men in the organisation.

If you’re interested in a career with us, or any of the partners in our Recovery Focus Group of charities, please take a look at our vacancies page by

Recovery Worker Week 2020 round-up

As one of the largest voluntary sector providers of mental health support in England, our frontline staff are critical to our work and the wellbeing of the people we support.

Our frontline staff have gone above and beyond this year during the Covid-19 pandemic and we’ve been shining the spotlight on what they do with a dedicated week on our social media.

During Recovery Worker Week (16-20 November) we shared a blog from Jo, our North Head of Operations about her visits to services during the Covid-19 pandemic and the excellent work she witnessed first-hand during these challenging times.

‘Our frontline workers have continued to go into their workplace and adapted their home life to ensure they are as safe as they can be to continue to support the people that use our services’. – Jo.

Deborah, Service Manager at Willow House in Lancashire wrote a blog about how our Crisis houses have continued to provide care despite the lockdown.

‘I didn’t think I’d face new challenges such as dogs barking over Skype or parrots chirping during a telephone intervention’. – Deborah.

We handed over the reins of our Twitter account to Anna, Crisis Recovery Worker at our Lincolnshire Crisis House. During ‘Recovery Worker Takeover’, Anna tweeted what she was doing across the day to give a flavour of the tasks our frontline staff carry out on a daily basis.

We also shared a range of experiences from our Recovery Workers across the country.

 

 

 

 

International Men’s Day also fell during Recovery Worker Week (Thursday 19 November), so we used this opportunity to showcase our frontline roles as great careers for men to consider. Rob, Peer Volunteer Co-ordinator at our Wiltshire Recovery and Social Inclusion service explained on video how Richmond Fellowship is a mindful employer for older men in the organisation.

If you’re interested in a career with us, or any of the partners in our Recovery Focus Group of charities, please take a look at our vacancies page by clicking here.

Recovery Worker social media takeover

This week we’re dedicating our social media to our frontline staff and the work that they do. On Tuesday Anna, a Recovery Worker in one of our Crisis Houses is taking over our Twitter account to give you a day in the life of her job. Below, she tells us a bit more about herself and her work with Richmond Fellowship.

Hello, my name is Anna and I am currently a recovery worker for the Richmond Fellowship’s Lincolnshire Crisis Service. Although I have only been working here for four months, I am already loving the work! I decided to pursue a career as a recovery worker as – through my university studies in Psychology and seeing family members experience mental ill health – I knew I wanted to help people in psychological distress in any way I could. So when a job post came up for Richmond Fellowship as a Recovery Worker, I applied without a second thought and I am very glad I did. While not every day is the same (which is another thing I love about the job) typically my daily responsibilities include making support plans with people who use our service, and running intervention sessions on a 1-1 or group basis. I’ve conduced interventions on topics as wide ranging as  ‘managing anxiety’ , ‘managing low mood’ , ‘Voice Management’ , ‘Improving Sleep’ and ‘Addictive Behaviours’.

One of my favourite things about the job is that I am able to give interventions and support to people who use our service on topics which I am extremely interested in! But more so, it is that I am able to witness firsthand someone recovering from mental ill health, which feels so good and rewarding, especially because you’ve had some role in their recovery journey.

Working for Richmond Fellowship has gone beyond and above what I expected. Every member of staff, from Recovery Workers to Area Managers is extremely fair, friendly and as passionate about the job. We are kept in the loop about current affairs that may impact our service (e.g. COVID-19) and are always asked for our feedback on the service for improvements to be made, which you really feel is listened to. Furthermore, Richmond Fellowship are always providing training to their staff, including suicide prevention, first aid training and safeguarding. Richmond Fellowship have supported me greatly in allowing me to fulfil my potential as a recovery worker and hopefully a long career in mental health.

You can follow the week, and Anna’s social media takeover, here (https://twitter.com/rfmentalhealth).

Recovery Worker social media takeover

 

This week we’re dedicating our social media to our frontline staff and the work that they do. On Tuesday Anna, a Recovery Worker in one of our Crisis Houses is taking over our Twitter account to give you a day in the life of her job. Below, she tells us a bit more about herself and her work with Richmond Fellowship.

Hello, my name is Anna and I am currently a recovery worker for the Richmond Fellowship’s Lincolnshire Crisis Service. Although I have only been working here for four months, I am already loving the work! I decided to pursue a career as a recovery worker as – through my university studies in Psychology and seeing family members experience mental ill health – I knew I wanted to help people in psychological distress in any way I could. So when a job post came up for Richmond Fellowship as a Recovery Worker, I applied without a second thought and I am very glad I did. While not every day is the same (which is another thing I love about the job) typically my daily responsibilities include making support plans with people who use our service, and running intervention sessions on a 1-1 or group basis. I’ve conduced interventions on topics as wide ranging as  ‘managing anxiety’ , ‘managing low mood’ , ‘Voice Management’ , ‘Improving Sleep’ and ‘Addictive Behaviours’.

One of my favourite things about the job is that I am able to give interventions and support to people who use our service on topics which I am extremely interested in! But more so, it is that I am able to witness firsthand someone recovering from mental ill health, which feels so good and rewarding, especially because you’ve had some role in their recovery journey.

Working for Richmond Fellowship has gone beyond and above what I expected. Every member of staff, from Recovery Workers to Area Managers is extremely fair, friendly and as passionate about the job. We are kept in the loop about current affairs that may impact our service (e.g. COVID-19) and are always asked for our feedback on the service for improvements to be made, which you really feel is listened to. Furthermore, Richmond Fellowship are always providing training to their staff, including suicide prevention, first aid training and safeguarding. Richmond Fellowship have supported me greatly in allowing me to fulfil my potential as a recovery worker and hopefully a long career in mental health.

You can follow the week, and Anna’s social media takeover, here (https://twitter.com/rfmentalhealth).

Radio Sparky – Working Together Week transcript

Radio Sparky is the podcast shining a spotlight on the work happening on the ground in Richmond Fellowship and the wider Recovery Focus Group of charities  – talking direct to staff and people we support.  To mark Working Together Week our Communications and Marketing Officer Matt Webb spoke to Matt and Jordan who use our Supported Housing Service in Stowmarket, Suffolk and the service manager James.Working Together Week

We wanted to find out from them what co-production and Working Together really means in practice, and how they’ve made it part of the service.  You can listen to the episode in full here – but if you want to have a read instead or even as well, we’ve got a transcript for you below!

Matt W: As a member of staff, it is of course working together week, what does co-production mean to you?

James: it means that we are all equal, and we are responsible for running and developing the service.

Matt: How have you managed to instill a co-production model in your service? It must have been quite a tricky thing to do, because you have to get everyone together and plan. How have you been able to make that happen?

James: Back when working together came to fruition in around 2014-15 – we are really fortunate that we have a really good community link worker, Janet, who is able to really push getting people involved in the service. Also, I think leadership is really important, so I really wanted to be quite a role model for that for staff in our services, developing a plan for example about how we are going to implement working together on a practical level.

“For example, changes as a result of that I have seen is that we always include people in the recruitment/interview process, we have people who last year helped to set the annual budget, and we also involved people in the local ways of running the service.”

They have helped formulate our approach to recovery, they have also helped out in the running of groups, and also when we are doing promotional work for mental health day, they will help to do that and run it for the day. But it is really about ensuring that it is embedded in the service and that there is a culture of working together. But also that they have got the skills and feel confident and able to dip in and dip out as they see fit as well, because it is something that you are volunteering to do, so a lot of it really is about gathering that information on RF Connect but also making people aware of what opportunities are out there.

Matt W: Matt you have been heavily involved in the working together at Cricket Meadow, tell us about the things you have been doing when you were a service user to bolster support and get fellow people we support to get involved?

Matt: I was involved in the interview processes for staff, I have been to various meetings and discussions about co-production, which can be anything from advising on policy, correcting paperwork, maybe some grammar, and having an input on the whole idea of co-production and being around that.

Matt W: Jordan, what activities do you get up to at Cricket meadow? Obviously Covid-19 has probably resulted in some of them changing in how they are delivered but what sort of things do you get up to, and how many people are usually involved?

Jordan: it is mainly 1 to 1s, opportunities for support from the staff and having a chat. But most of the activities have actually stopped at the minute because of Covid. It has changed everything really.

Matt W: How has the working together approach impacted on your recovery journey?

Matt: It has been an absolutely vital in here, and there is quite a lot of reasons for that and I haven’t got time for all of them. But, for example, I am able to use my skills where I was previously, outside of mental health, outside of the involvement that I have had with Richmond Fellowship to do with my mental health. I had skills, I was working, I could bring a lot of things.

“So rather than it be led by, rather than having a dynamic of service user and staff, I found myself embracing the idea and feeling really empowered by the working together.”

My mental health issues, previously driving it all seemed to dissipate, and I was able to stand shoulder to shoulder with the staff as human beings and working together. So it is incredibly empowering, travelling around the country, attending meetings, making connections which is often quite an unspoken aspect of co-production. But for me it is making connections with different organisations and people, whether that be at Richmond Fellowship or other organisations that attach to them, has made a massive difference and a lot of these connections have led to further opportunities, and further opportunities for co-production. So working together has had a quite, albeit a lifelong impact, a very very positive impact and certainly on my recovery going forward and I am very proud to be part of it.

Matt W: that’s really good to hear, Jordan I will put that same question to you?

Jordan: It gives you an insight of who is caring for me, and how much effort they actually put into what they do for us. Like Matt said, it gives you a chance to travel around the country a bit, and meet new people. It is really good.

Matt W: Jordan how are you finding your support through Richmond Fellowship at the moment?

Jordan: Really good to be honest. I have come a long way since I have been here, and I have changed so much since I have been here. I really want to thank them for what they have done for me.

Matt W: And Matt?

Matt: I have been involved with Richmond Fellowship since 2013, and my support has always been outstanding. I have been discharged from their service for over a year now, and yet I am still supported and to a great level.

“Particularly during Covid we had some zoom meetings, phone calls, and the level of support that was still offered even though I was discharged has been amazing even though these times plays a significant role in keeping me positive.”

Matt W: That is a really inspiring story Matt and yours as well Jordan. James thank you very much for joining us on Radio sparky to talk about working together and what it means to you across Richmond Fellowship. Gentleman thank you.

 

Radio Sparky – Working Together Week transcript

Radio Sparky is the podcast shining a spotlight on the work happening on the ground in Richmond Fellowship and the wider Recovery Focus Group of charities  – talking direct to staff and people we support.  To mark Working Together Week our Communications and Marketing Officer Matt Webb spoke to Matt and Jordan who use our Supported Housing Service in Stowmarket, Suffolk and the service manager James.Working Together Week

We wanted to find out from them what co-production and Working Together really means in practice, and how they’ve made it part of the service.  You can listen to the episode in full here – but if you want to have a read instead or even as well, we’ve got a transcript for you below!

Matt W: As a member of staff, it is of course working together week, what does co-production mean to you?

James: it means that we are all equal, and we are responsible for running and developing the service.

Matt: How have you managed to instill a co-production model in your service? It must have been quite a tricky thing to do, because you have to get everyone together and plan. How have you been able to make that happen?

James: Back when working together came to fruition in around 2014-15 – we are really fortunate that we have a really good community link worker, Janet, who is able to really push getting people involved in the service. Also, I think leadership is really important, so I really wanted to be quite a role model for that for staff in our services, developing a plan for example about how we are going to implement working together on a practical level.

“For example, changes as a result of that I have seen is that we always include people in the recruitment/interview process, we have people who last year helped to set the annual budget, and we also involved people in the local ways of running the service.”

They have helped formulate our approach to recovery, they have also helped out in the running of groups, and also when we are doing promotional work for mental health day, they will help to do that and run it for the day. But it is really about ensuring that it is embedded in the service and that there is a culture of working together. But also that they have got the skills and feel confident and able to dip in and dip out as they see fit as well, because it is something that you are volunteering to do, so a lot of it really is about gathering that information on RF Connect but also making people aware of what opportunities are out there.

Matt W: Matt you have been heavily involved in the working together at Cricket Meadow, tell us about the things you have been doing when you were a service user to bolster support and get fellow people we support to get involved?

Matt: I was involved in the interview processes for staff, I have been to various meetings and discussions about co-production, which can be anything from advising on policy, correcting paperwork, maybe some grammar, and having an input on the whole idea of co-production and being around that.

Matt W: Jordan, what activities do you get up to at Cricket meadow? Obviously Covid-19 has probably resulted in some of them changing in how they are delivered but what sort of things do you get up to, and how many people are usually involved?

Jordan: it is mainly 1 to 1s, opportunities for support from the staff and having a chat. But most of the activities have actually stopped at the minute because of Covid. It has changed everything really.

Matt W: How has the working together approach impacted on your recovery journey?

Matt: It has been an absolutely vital in here, and there is quite a lot of reasons for that and I haven’t got time for all of them. But, for example, I am able to use my skills where I was previously, outside of mental health, outside of the involvement that I have had with Richmond Fellowship to do with my mental health. I had skills, I was working, I could bring a lot of things.

“So rather than it be led by, rather than having a dynamic of service user and staff, I found myself embracing the idea and feeling really empowered by the working together.”

My mental health issues, previously driving it all seemed to dissipate, and I was able to stand shoulder to shoulder with the staff as human beings and working together. So it is incredibly empowering, travelling around the country, attending meetings, making connections which is often quite an unspoken aspect of co-production. But for me it is making connections with different organisations and people, whether that be at Richmond Fellowship or other organisations that attach to them, has made a massive difference and a lot of these connections have led to further opportunities, and further opportunities for co-production. So working together has had a quite, albeit a lifelong impact, a very very positive impact and certainly on my recovery going forward and I am very proud to be part of it.

Matt W: that’s really good to hear, Jordan I will put that same question to you?

Jordan: It gives you an insight of who is caring for me, and how much effort they actually put into what they do for us. Like Matt said, it gives you a chance to travel around the country a bit, and meet new people. It is really good.

Matt W: Jordan how are you finding your support through Richmond Fellowship at the moment?

Jordan: Really good to be honest. I have come a long way since I have been here, and I have changed so much since I have been here. I really want to thank them for what they have done for me.

Matt W: And Matt?

Matt: I have been involved with Richmond Fellowship since 2013, and my support has always been outstanding. I have been discharged from their service for over a year now, and yet I am still supported and to a great level.

“Particularly during Covid we had some zoom meetings, phone calls, and the level of support that was still offered even though I was discharged has been amazing even though these times plays a significant role in keeping me positive.”

Matt W: That is a really inspiring story Matt and yours as well Jordan. James thank you very much for joining us on Radio sparky to talk about working together and what it means to you across Richmond Fellowship. Gentleman thank you.