The results of our Big Conversation

In 2015 we ran a ‘Big Conversation’ to inform our plans to give individuals opportunities to work with us at all levels of our organisations. We wanted to find out from people how they might want to more actively participate in and have greater influence over:

  • Their own support plan
  • How services are run
  • How our organisation is run
  • Championing mental health issues and challenging stigma in society

We’ve created a leaflet to explain the results of the Big Conversation and how that’s informing what we’re doing, which you can download here.

What people said, and how it has impacted on our strategy

Individual support:
People told us they want to have more control over what their support focuses on and to play an active role in creating their support plans.
In our strategy we’re going to give the people who use our services access to read and update their own support plans and records.
We’ll also build our peer support network to enable people to share experiences and to support and encourage each other with their recovery journeys.

Our local services:
People told us they want to make decisions about the activities that happen at their local services and to help in the organisation and running of these.
Our strategy will enable joint decision-making about what happens at local services – we’ll be using Team Recovery Implementation Plans (TRIPs) to help us do this in Richmond Fellowship.

Our organisations:
People told us they want to be represented in a meaningful way at the top level of our organisations, and to work with us to recruit and train people, to improve our processes and policies and to develop our services.
Our strategy outlines how we plan to increase representation at the top level of our organisations, and use the skills and expertise of the people we support to enhance our organisation in areas like reviewing policies, health and safety, and recruiting and training our staff.

People told us they want to work with us to raise awareness about mental health in their local communities, particularly with employers, and to challenge stigma through campaigns and political discussions.
We will do more to raise awareness about mental health issues and challenge stigma in society, through local events and fundraising activities to raise money and awareness for mental health and help support our projects locally.

People told us that they’d like clearer information about our organisation and how we make recovery reality.
Our strategy outlines how we will work together to improve how we communicate about what we do by:

  • Making sure people know about what’s happening and the opportunities that are open to them
  • Setting up a read and review group to make sure we use the right language when discussing important issues
  • Sharing our newsletter with the people we support and their friends and family
  • Developing a digital space for us to celebrate and share stories and achievements.