Day in the Life profiles give an a break down of activities of staff within our services.

We hope that this will provide a more detailed insight into the work of Richmond Fellowship Employees. These services aim to provide support and development and to aid the recovery process of our service users.

Day in the Life of a...
Housing Support Worker
Croft (Supported Housing)

1:30pm
We work two different types of shift at Croft, a day shift: 09:00 am to 4:30pm and an evening shift: 1:30pm to 9:00pm. At the start of my shift I join my colleagues in a handover meeting to discuss any issues or any information regarding the service users. This session normally lasts about half an hour.

2:00pm
I’ve been quite busy recently so I’m catching up with various pieces of paperwork. One of my areas of responsibility are referrals. This involves writing to social workers and inviting potential service users to Croft for placement interviews.

I am also involved in implementing a localised policy regarding Diversity, which I am finding very interesting as it involves detailed research into ethnic minority groups, which we hope to reflect within our team and service user group.

4:00pm
I’m about to go into a keyworking session with one of my service users. Keyworking entails working with service users to establish their goals, targets and ambitions. The document in which we work towards combing these aims is called a Support Plan. The care plan is regularly reviewed to ascertain service users progression.

When I finish my meeting I write up the notes of my session.

6:00pm
Most of the service users are in the lounge watching TV, I sit with them and talk to them about the programme.

8:00-9:00pm
My shift will be coming to an end soon. At around this time I will write up notes which will be used for the handover meeting the next morning. I tidy up the office area and check the petty cash. I say bye to the service users and lock up building.

As well as working with my key service users at the main service, I also work closely with another service user who lives in a small annexe which is in close proximity to Croft.

Along with two other service users, Patricia lives at the annexe on a long term basis. Her support needs are more enhanced than my other service users and I work with her on practical issues like going to the shops and helping her to prepare meals. These sorts of activities builds confidence helps to rekindle daily living skills.

I’ve worked at Croft for 2 years now, and can honestly say that every day is eventful and varied. The Richmond Fellowship has also given me an opportunity to study for my NVQ Level 3 in Promoting Independence, which is great as this will provide me with opportunities to develop my understanding and knowledge of the care field.

Further Information
RF Guidance Notes
Ex-Offenders Policy
Equal Opportunities
Models of Care
Frequently Asked
_Questions
Case Studies

Day in the Life of a...
1. Housing Support Worker
2. Deputy Service Manager
3. Deputy Service Manager
4. Employment Adviser
5. RMN
6. Community Link Worker