Maintaining safety

Given the nature of many of the services we provide and the vulnerable people we support, ensuring people are safe with us is espcially important.

We take safety extremely seriously and manage this robustly across a number of key areas.

Complying with regulations

Because we provide accommodation, Richmond Fellowship is registered as a social landlord and is regulated by the Homes and Communities Agency (HCA). Find out more

A number of our residential services are registered with and inspected by the Care Quality Commission (CQC). Find out more

Managing risk

We think risk is part of everyday life and that risks must be taken if individuals are to develop and change.

Our overall aim is to help people make effective decisions regarding their personal development, independence and quality of life. At the same time we have to make sure that our staff are able to identify and help individuals manage any risks involved and ensure we comply with legal requirements.

For all these reasons we take risk assessment and management seriously and do it as part of our day to day work. We manage risk by:

  • Carrying out risk assessments as part of our referral and care or support planning work
  • Sharing information regularly between colleagues
  • Sharing information with other professionals and agencies
  • Keeping up to date and accurate records.

Protecting people from abuse

We believe that anyone using our services has the right to do so free from the fear of potential or actual abuse. Abuse is anything that may harm another person and may include:

  • Physical abuse – such as hitting, pushing or locking someone in a room
  • Verbal abuse – such as shouting or swearing
  • Emotional abuse – such as bullying, taunting or humiliating someone
  • Sexual abuse – such as inappropriate touching or forcing someone to take part in a sexual act against their will
  • Financial abuse – such as misusing, withholding or taking someone’s money
  • Neglect – such as not providing necessary food, care or medicine
  • Discrimination – such as ill treatment due to someone’s ethnicity, age, gender, disability, sexuality or religious beliefs.

Abuse can happen anywhere and might be carried out by anyone, including family, friends, neighbours, strangers or a member of staff.

We take this issue very seriously and will immediately investigate any reports of abuse in accordance with our safeguarding of vulnerable adults policy. If a crime has been committed we will involve the police. If, after investigation, a member of our staff is found guilty of abusing an individual, appropriate action will be taken against them. This could include them losing their job.

Keeping people’s information safe

Richmond Fellowship and our staff comply with the Data Protection Act which sets out how information is collected, stored and disclosed so that people’s privacy and confidentiality are protected.

We have a policy to make sure any information given to the organisation by an individual is treated carefully, sensitively and securely. We do not pass on any information about individuals to other agencies without written permission unless we believe that that individual or others are at risk, have been involved in a serious crime, or there are concerns in relation to child protection.

Looking after people’s health and safety

The health and safety of our employees, people using our services, visitors or contractors is of paramount importance to us. We’re committed to providing an environment that is safe and healthy for all our employees and those affected by our activities. Our operations are carried out to ensure, so far as is reasonably practicable, that the health, safety or conditions of any person or property will not be adversely affected.

We have robust policies in place and we comply with all relevant health and safety legislation, regulations and codes of practice. This includes:

  • Carrying out regular health and safety checks of all the premises we manage or own, and all equipment, fixtures and fittings
  • Carrying out regular fire safety checks and fire drills
  • Annually checking all gas and electrical appliances in our properties
  • Carrying out regular food hygiene inspections where relevant.