Leicestershire Crisis Services

Address: Box Tree Farm 5 Main Street Ratby Leicestershire LE6 0JG

Helpline: 0808 8003302 (open 2pm – 9am, Mon to Fri, and 24hrs on weekends)

Download our Leicestershire crisis helpline leaflet.
Download our Leicestershire crisis house leaflet.

New services have opened in Leicester, Leicestershire and Rutland to give people easier access to support and guidance when they experience a mental health crisis.

If you’re in crisis then you can now get help by calling or emailing our new helpline, visiting one of our face-to-face services or staying in our crisis house.

About our crisis helpline

Our new helpline provides telephone support, guidance and signposting to other services. If needed, our team can also arrange access to face-to-face support.

Our helpline is open in the following hours:
Monday – Friday: 2pm-9am
Saturday, Sundays and bank holidays: 24hrs

Just call our Freephone tariff number* : 0808 8003302.

All calls to our helpline are completely confidential and won’t appear on itemised bills.

Alternatively you can contact the helpline by emailing: leicestershire.helpline@richmondfellowship.org.uk

*Special Freephone tariff numbers always begin ‘0808 80’ and calls are free on landlines and the following mobile networks: 3, EE, o2, orange, T Mobile, Virgin Mobile and Vodafone. Some other mobile networks also offer free calls to numbers with the 0808 80 prefix but these are not guaranteed and you should check with your provider.

Our new face-to-face service
We also run a face-to-face service if you feel you need additional support.

  • Box Tree Farm, 5 Main Street, Ratby, LE6 0JG: 8am-8pm, seven days a week (booked drop-in)

Information and appointments booked through our helpline. Alternative meeting places can be arranged to suit people’s needs.


We’re a member of the Helplines Partnership 

Click here for more information

About our crisis house

Our crisis house offers short term crisis intervention to help individuals avoid having to be admitted to hospital.

We work with each person to develop a tailored support package based on their need. Our packages are designed to enable individuals to work through the period of crisis, identifying relevant coping strategies with professional support with the view of maintaining positive wellbeing.

Our service offers:

  • An opportunity to talk with trained staff and peers
  • Recovery focussed therapeutic support
  • Education and practical problem solving
  • Ways to develop coping strategies and distraction techniques to help deal with emotional distress.

Our crisis house has six en-suite bedrooms, one of which is fully disabled access. There’s also a communal kitchen, lounges and garden. The house is within walking distance of local shops and amenities and is on public transport routes into central Leicester.

Our service is staffed 24hours a day, seven days a week by our highly trained team.

We work with people in a period of crisis who are aged 18 and over with mental health as a primary support need. Referrals to our service are through the crisis team at Leicestershire Partnership NHS Trust.

Our approach

At the heart of everything we do lies:

  • Hope: the belief that recovery is possible for every individual
  • Respect: valuing differences and all contributions
  • Enabling: giving people encouragement and support to achieve their goals
  • Inclusion: the belief that everyone has a right to participate fully in society.