How we work – core approaches

The people who use our Services are central to everything we do. We believe that each person is unique, and should have the opportunity to take control over his or her life, and to develop new meanings and purposes. We concentrate on the person and his or her individual needs, choices and aspirations, rather than on diagnostic categories or labels.

"I have gone from a reserved, obsessive individual into a much more rounded, spontaneous, more popular person, happier and more ‘human’ than before. I am grateful to RF for making this possible"
RF Service User

We take a recovery focused approach in supporting people to:

  • actively take part in decisions about their support and have as much control over this support as possible
  • take part in activities they value, including mainstream community activities
  • live in accommodation that promotes their independence and recovery
  • benefit from the type of support they are receiving – be it practical, emotional, social, personal, cultural or spiritual
  • achieve new levels of self confidence and independence

Within this section:

Recovery Journey
For over 50 years we have pioneered and practised our belief in social inclusion and recovery. We believe that mental health is everyone's business, and that we are all dependent on each other to a greater or lesser degree for our mental wellbeing. We believe that recovery is a journey, and is different for each person... find out more

  

Service User Involvement
RF's robust investment programme is committed to embedding Service User Involvement throughout the organisation. The Service User Advisory Group (SUAG) advises the organisation and Board on Service User issues, and is made up of Service Users, Service User Leads, Performance and Quality (P&Q)... find out more
     

Personalisation
In line with government's Transformation of Adult Care Services agenda RF is working with commissioners to run pilot services around personalisation and individual budgets... find out more

  

Integrated Employment Services
RF Employment Services use an evidence based approach, tried and tested over 25 years. They offer an individual, personalised service, working with the individual’s skills set and at the individual’s pace... find out more
     

Partnership Working
Richmond Fellowship, along with peer providers of mental health care, shares the view that no organisation can be a sole provider of every person’s needs on his or her journey to recovery. We pro actively seek partnerships where we can add value to the offering to Service Users, via integrated support packages... find out more

  

Commitment to Training and Development
The RF Group employs a diverse Staff Team of 967 people, and is committed to the ongoing training and development of its employees. RF's highly regarded training has always focused around an understanding of the core principles and values of social inclusion and recovery, the founding ethos of the organisation... find out more
     

Integrated Quality Monitoring
RF believes that good performance and quality systems are essential to providing Value for Money. We are committed to providing high quality services that meet Service Users needs... find out more

  

Innovation - Thinking Outside the Box
In a changing and increasingly competitive market we are positioning ourselves to deliver our existing services in more innovative ways. We're doing this through increased use of technology, driving out any inefficiencies and thinking 'outside the box' about the range of different ways in which support can be provided... find out more