We believe that the best way to improve services is by learning from the people who use them. We welcome comments, suggestions and complaints from Service Users, carers and the people we come into contact with in our work. These help us to see what we are doing well and where we can make improvements to our Services.
Comments and suggestions
If you’ve had a good experience, or there’s something you really like about your Service, we’d love to hear about it. If there’s something you want to say about the service you receive or if you have ideas about changes we could make to improve it please let us know. You can either pass your suggestions or comments on to your Support Worker or put them in writing. The Complaints, Comments and Suggestions Handbook will give you more information.
Complaints
Our Complaints, Comments and Suggestions Handbook explains how you can make a complaint if you are not happy with the service you receive. If problems do arise, we will deal with them in a fair and transparent way that respects your rights. Our procedure is confidential and we’ll keep you informed of what is happening at all stages.